MIHY respects your privacy and recognizes the need to protect your personal information (any information by which you can be identified, such as name, address, financial information, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our web sites and applications.
We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.
Please note that our Privacy Policy forms part of our Terms and conditions available at https://inessa.co.in/TermsAndConditions.html
A transaction on MIHY is to be conducted by persons above the age of 18 years only. If you are under 18 years of age, you are not allowed to make a transaction in MIHY. It is the duty of the legal guardians of all persons below 18 years of age to ensure that their wards do not make a transaction without their supervision on MIHY. It shall be automatically deemed that by allowing any person below the age of 18 years to transact on MIHY, their legal guardians have expressly consented to their use and we disclaim any liability arising from your failure to do so.
We may collect your personal data when you:
When you access MIHY, we will automatically collect your computer data, which may include
The following scenarios describe circumstances where we may store your
messages in the course of delivering them:
Undelivered Messages:
If a message cannot be delivered immediately (for example, if the
recipient is offline), we keep it in encrypted form on our servers for upto 30 days
as we try to deliver it.
If a message is still undelivered after
30 days, we delete it.
Media Forwarding:
When a user forwards media within a message, we store that media
temporarily in encrypted form on our servers to aid in more efficient delivery of
additional forwards.
We offer end-to-end encryption for our Services. End-to-end
encryption means that your messages are encrypted to protect against us and third
parties from reading them.
This computer data is collected for analysis and evaluation in order to help us improve MIHY, the services we provide and to enhance your experience by providing you with better services and benefits that you shall be entitled to.
To the extent that such computer data is maintained in a manner that identifies your name or contact information, it will be treated as personal data; otherwise, such computer data will be treated as non-personal data.
The personal data we collect from you will be used, or shared with third parties (including related companies and third-party service providers), for some or all the following purposes:
Below are the third parties whom we allow to set cookies or other technologies on your device.
Analytics Partners: In order to better understand how you use our platform, we work with various analytics partners. We allow analytics partners such as Google, Facebook analytics to use cookies, SDKs and other related technologies. For more information on how Google and Facebook use your data, please visit https://www.google.com/policies/technologies/partner-sites/,https://www.facebook.com/about/privacy/update.
This Privacy Policy only addresses the collection, processing, and use (including disclosure) of information by us through your interaction with the Site. Other websites that may be accessible through links from the Site may have their own privacy policies and personal information collection, processing, use, and disclosure practices. Our business partners may also have their own privacy policies. We encourage you to familiarize yourself with the privacy policies provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.
Contact upload is an optional feature that allows us to check which of your contacts in your device's address book are also Mihy users. It also means we can update your Mihy contact list when your contacts who aren't using Mihy yet sign up later. We care about your privacy and we don't share your contact list with anyone else.
When you use contact upload and grant Mihy access to your device address book, Mihy will access and upload the phone numbers in your address book typically daily, but this depends on various factors including how often a user uses Mihy, including those of Mihy users and your other contacts. We don’t collect any of the other information that could appear in your device address book including names, email addresses, etc on our own.
If any of your contacts aren’t yet using Mihy, we protect their privacy by managing the phone number in a way that is designed to prevent those contacts from being identified by Mihy. We do this by creating a cryptographic hash value of their phone number, and then delete the number. Each cryptographic hash value is stored on Mihy’s servers, linked to the Mihy users who uploaded the corresponding phone numbers before they were hashed so that we can more efficiently connect you with these contacts when they join Mihy.
You can control the contact upload feature from your device-based settings. If you choose not to use Contact Upload you can still communicate with people who have Mihy but certain functionality will be limited.
Consent: By using our website or mobile app (“Site”), using services provided through the Site, or receiving our emails, you consent to the use of cookies in accordance with this “Cookies Policy”.
Intent: This Privacy Policy sets out how we, and third parties we authorize, use cookies when you interact with our Site or the services offered via the Site. Our Privacy Policy explains what we do (and don't do) with the information, including any personal data we may collect about you. Please read them both.
Meaning: Cookies are unique identifiers, usually made up of small bits of text or code. Cookies are usually stored on your device or in your web browser and they send certain information back to the party who served the cookie. When we say cookies we are actually referring to a broader range of technologies than just cookies, including web beacons, clear gifs, pixels and other similar technologies. When we say first-party cookies we mean cookies that are served by MIHY. When we say third party cookies, we mean cookies that are served by non-MIHY parties.
Use of Cookies: Cookies are used in order to better understand how applications and websites work and to optimize online and mobile experiences. Cookies do this by allowing the party serving the cookie to analyze a website’s or mobile app’s performance, to identify certain users anonymously and remember their preferences, to better understand whether a computer or device (and probably its user) has visited a website previously and to serve personalized advertisements.
Types of Cookies: Our Site primarily uses the following four types of cookies:
We do not have control over, or access to, third-party advertising cookies or the information they contain. Third parties manage any information that they collect via cookies they place in accordance with their privacy policies.
You may opt-out of third-party personalized advertising cookies. You will still see ads, but they will not be personalized.
Our Platform also uses plug-ins of third parties in the form of a share button for Facebook, Twitter and WhatsApp. With the help of this share button, you can share our ad listings on the third parties’ platform provided that you are logged into these third parties. These third parties may be able to link your interaction with our platform to your account with them. Therefore, please read these third-party privacy policies before clicking on the share button.
When you register an account or otherwise provide us with your personal data, we may also use the personal data to send to you marketing and/or promotional materials about us and our services from time to time. You can unsubscribe from receiving the marketing information at any time by using the unsubscribe function within the electronic marketing material.
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organizations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organizations, delivery organizations, fraud prevention and screening and credit risk management companies, and mailing houses.
We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.
We as an intermediary are responsible to facilitate a transaction between you and the ultimate retailer, or other CPG/ FMCG brand so as to enable you to book orders or get better deals. For us to be able to facilitate this transaction and fulfil our contractual arrangements with these retailers/ providers, we may have to share your personal data with them so that they are able to verify the accuracy of the information you have shared with us while issuing your order.
MIHY and its services may contain links to third-party websites, including identity verification and social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal data you choose to provide to or that is collected by these third parties is not covered by our Privacy Statement. We strongly encourage you to read such third parties’ privacy statements.
We may share:
(A) your personal data with any person or entity where we believe in good faith that such disclosure is necessary to:
(B) personal data about our visitors, customers, or former customers with the following types of companies that perform services on our behalf or with whom we have joint marketing agreements:
In order to have a better experience and to use all features in app, we need below permissions to be used in our android app:
In order to have a better experience and to use all features in the app, we need below permissions to be used in our IOS app:
In sharing your personal data with such parties, we will reasonably endeavor to ensure that the third parties and our affiliates keep your personal data secure from unauthorized access, collection, use, disclosure, or similar risks and retain your personal data only for as long as they need your personal data to achieve the abovementioned purposes.
You acknowledge that, notwithstanding this Privacy Policy, we have at all times the right to disclose your personal data to any legal, regulatory, governmental, tax, law enforcement or other authorities pursuant to applicable law and our legal obligations. This may arise from any investigation, order, or request by such parties. To the furthest extent permissible by law, you agree not to take any action and/or waive your rights to take any action against us for the disclosure of your personal data in these circumstances.
If any disclosure of your personal data involves the transfer of your personal data by MIHY out of India, we will take steps to reasonably ensure that the receiving jurisdiction has in place a standard of protection accorded to personal data that is comparable to the protection under India’s data protection laws.
We have implemented reasonable security arrangements including physical, administrative, technical, and electronic security measures to protect against the loss, misuse, and alteration of your personal data. We use third party payment services that PCI DSS certified which means that the data you submit to us is secure and protected against loss or theft in accordance with the globally accepted data security standards. Despite our best efforts, however, no security measures are perfect or impenetrable. In the event where you believe your privacy has been breached, please contact us immediately.
It is your responsibility to protect any passwords you require to access your account, on MIHY. Please use unique numbers, letters, and special characters, and do not share your password with anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other information submitted to us. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password.
You undertake to treat your password and other confidential information in relation to the use of MIHY and its services confidentially, and we disclaim any liability arising from your failure to do so.
Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether to accept it. The information we collect and analyze is used to improve our service to you. Please note, if you refuse cookies this may mean that you can’t use some of the additional features of our website and may not be able to access certain parts of the website.
You may update any of your personal data we possess by contacting us at support@inessa.co.in and we will endeavor to serve your request for updation. Inessa Technologies Private Ltd. reserves the right to accept or reject requests made for updating of personal data and in case of any such refusal we will also endeavor to inform you the reason for such refusal.
You may communicate your objection to our continual use and/or disclosure of your personal data for any of the purposes and in the manner as stated above at any time by contacting us at support@inessa.co.in.com.
If you do not wish for us to continue using your information, and/or disclose your personal data for any of the purposes and in the manner as stated above at any time, you may opt out of providing the same by contacting us at support@inessa.co.in.. Please note that if you choose not to provide the Information we request, you can still visit MIHY but you may not be able to access certain options, offers and services. MIHY reserves all legal rights and remedies in such an event.
We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
If our privacy policy changes in the future, it will be posted here, and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. MIHY will attempt to respond to all reasonable concerns or inquiries within 30 business days of receipt.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our customer grievance officer as follows: